NORCROS ADHESIVES STAFF TRAINING; A SUCCESS!
Norcros Adhesives recent investment in staff training has paid off. A number of employees have completed courses in Business Administration and Customer Service.
Chelsey Mills, who has been with Norcros Adhesives for 3 years, is currently completing her third NVQ, Level 3 Customer Service, after many successful reviews from Stoke on Trent College. Chelsey says, “Doing the NVQs has given me confidence to develop in my position so that I have been able to learn new skills.”
Bethan Poole has completed her Level 2 Business Administration qualification and is due to start a Level 3 Customer Service course, after being with Norcros Adhesives for 18 months. She says, “I really enjoy the coursework and feel that it benefits my role at Norcros Adhesives, it is an excellent way of learning.”
Fiona Currie has completed a Level 2 Business Administration qualification within her first year at Norcros Adhesives and will soon start a Level 2 Customer Service course, provided by PM Training. Fiona says, “I love being able to study my NVQ coursework as well as working, I think they both complement each other, I am looking forward to starting my next NVQ.”
Chrissie Hewitt has also completed a Level 2 Business Administration qualification and is due to start a Level 2 Customer Service course at Stoke on Trent College. She recently started with Norcros in August, and is settling in well: “It’s good to work alongside other staff that are doing NVQs as we can all support each other, we all work together very well as a team to get the daily tasks completed. I feel the NVQ I have done has helped me in this role.”
All four apprentices have achieved positive results and feel that they are making a valuable contribution to the work of Norcros Adhesives. With qualified and professionally trained staff, customers can be assured that their orders and queries will be dealt with in a proficient manner. This was proven in a recent customer feedback survey, where all respondents gave our polite and courteous phone manner a 10/10 rating. On top of this, overall satisfaction with customer service was given a 9/10 rating.
Mandy Searle, Head of Technical Services said of the girl’s training: ‘This has contributed to maintaining excellent customer service levels for our company.”