Employee Spotlight – Charlotte Sargeant
Charlotte is a Customer Service advisor here at Norcros Adhesives. Welcome to her employee spotlight.
How long have you been with Norcros Adhesives ?
I have been with Norcros for 8 months now.
Can you tell us about your role at Norcros Adhesives and how you came to work with us?
I work within the Customer Service department dealing with all aspects of customer care, taking orders, queries, complaints, and stocks. I joined Norcros on a temporary contract and I was lucky enough to be taken on permanently.
What does a typical day look like for you?
Typically, the morning is spent placing orders as there is a deadline to meet where orders can be placed for the next day delivery. We then deal with any customer queries also ensuring customers are kept informed on any issues relating to their orders.
What do you enjoy most about working at Norcros Adhesives?
I like the team spirit within the office and talking to customers building a rapport.
What tips would you give to someone looking to start their career within a busy Customer Service environment?
Be friendly , listen to those who are experienced and just be yourself.
What advice would you give to your younger self about your career?
Don’t be too hard on yourself.
What’s your favourite activity to do in your spare time?
Family is very important to me so spending time with my husband, daughter and granddaughter is just the best.
What’s the last song you listened to?
Shout Out to My Ex by Littlemix.